version: 2 last_updated: 2026-04-03 status: nuqloud_service_provider_launch_corpus faq_entries: - id: what_is_nuqloud intent: "What is NuQloud?" audience: - prospective_customer - existing_customer short_answer: "NuQloud is a managed private-cloud service that combines files, collaboration, communications, and optional decentralized publishing in one branded platform." answer_points: - "The public launch focus is the NuQloud managed service, not the underlying plugin inventory." - "NuQloud brings together private files, collaboration, conversations, meetings, and optional decentralized publishing." - "The service is positioned as a private alternative to juggling multiple separate cloud providers." tags: - overview - service - positioning - id: what_does_nuqloud_include intent: "What does NuQloud include?" audience: - prospective_customer - existing_customer short_answer: "NuQloud includes a dashboard, files and collaboration, communications, meetings, and optional decentralized publishing." answer_points: - "NuQloud Dashboard acts as the main account hub." - "NuQloud Files + Collaboration covers file sync, sharing, and collaborative work." - "NuQloud Talk covers private messaging, calls, and meetings." - "Q-Mail can be accessed inside NuQloud." - "Selected files can be published to a decentralized network when needed." tags: - capabilities - modules - overview - id: what_is_nuqloud_talk intent: "What is NuQloud Talk?" audience: - prospective_customer - existing_customer - technical_customer short_answer: "NuQloud Talk is the communications experience inside NuQloud for private messaging, calls, meetings, and team collaboration." answer_points: - "Customer-facing wording should use 'NuQloud Talk'." - "If compatibility matters, it is acceptable to say it is compatible with Nextcloud Talk." - "It is part of the broader NuQloud service experience rather than something customers need to think about as a separate plugin." tags: - communications - meetings - compatibility - id: what_are_the_managed_account_plan_prices intent: "What are the NuQloud account plan prices?" audience: - prospective_customer - existing_customer short_answer: "NuQloud Starter is $12/month, NuQloud Advanced is $21/month, and NuQloud Professional is $36/month." answer_points: - "Starter includes 10 GB on-server storage, 10 GB decentralized publish space, and 500 initial publishing credits." - "Advanced includes 25 GB on-server storage, 25 GB decentralized publish space, and 2,000 initial publishing credits." - "Professional includes 100 GB on-server storage, 100 GB decentralized publish space, and 5,000 initial publishing credits." - "All NuQloud account packages include the same core feature set; the main differences are storage and included publishing credits." tags: - pricing - plans - managed-accounts - id: are_team_versions_available intent: "Are team versions available?" audience: - prospective_customer - existing_customer short_answer: "Yes. Team versions are available for Starter, Advanced, and Professional for up to 5 users." answer_points: - "The current source docs confirm the team versions exist." - "Exact team pricing should be verified from the live checkout/catalog or by human support." - "Use this answer when availability matters, but do not invent team prices." tags: - team-plans - pricing - availability - id: what_are_the_branded_private_server_prices intent: "What are the branded private server prices?" audience: - prospective_customer - existing_customer short_answer: "NuQloud Branded Starter is $175/month, Branded Pro is $350/month, and Branded Enterprise starts at $1,500/month." answer_points: - "Branded Starter also has a $500 one-time setup fee and includes 150 GB storage, 150 GB decentralized publish space, and 10,000 initial publishing credits." - "Branded Pro has a $1,000 one-time setup fee and includes 500 GB storage, 500 GB decentralized publish space, and 25,000 initial publishing credits." - "Branded Enterprise starts at $1,500/month with a $3,500 one-time setup fee and includes 1 TB per instance plus 100,000 initial publishing credits per instance." - "Enterprise sizing beyond the documented base level should be treated as human-verified." tags: - pricing - branded - dedicated-server - id: what_are_publishing_credits intent: "What are publishing credits?" audience: - prospective_customer - existing_customer short_answer: "Publishing credits are the customer-facing unit used for successful decentralized write operations in NuQloud." answer_points: - "Credits are consumed when a write is successfully committed." - "If a write fails, reserved credits are refunded." - "Support should say 'publishing credits' instead of more crypto-native wording in standard NuQloud answers." tags: - credits - pricing - publishing - id: do_i_need_to_know_qortal intent: "Do I need to understand Qortal to use NuQloud?" audience: - prospective_customer - existing_customer short_answer: "No. NuQloud is meant to be usable as a managed service without needing protocol-level knowledge." answer_points: - "NuQloud support should default to customer-friendly service language." - "Qortal can be mentioned as the underlying technology when relevant, especially around decentralized publishing." - "Use 'Powered by Qortal' language rather than leading with protocol internals." tags: - onboarding - powered-by-qortal - terminology - id: what_is_qmail_inside_nuqloud intent: "What is Q-Mail inside NuQloud?" audience: - prospective_customer - existing_customer short_answer: "Q-Mail inside NuQloud gives users access to encrypted decentralized mail directly from the NuQloud environment." answer_points: - "It is presented as part of the NuQloud experience, not as a separate unrelated service." - "It is appropriate when explaining how NuQloud extends beyond standard centralized cloud communication tools." tags: - qmail - communications - decentralized - id: what_happens_after_i_buy intent: "What happens after I buy a NuQloud plan?" audience: - prospective_customer - existing_customer short_answer: "After purchase, the next steps depend on whether you bought a managed NuQloud account or a branded private server." answer_points: - "Managed accounts are for quick onboarding into an existing NuQloud environment." - "Branded private servers involve domain, branding, and private-instance setup details." - "If the question is about tenant-specific activation timing or provisioning status, human verification is required." tags: - onboarding - purchase - provisioning - id: can_i_get_my_own_branding intent: "Can I get my own branding and private instance?" audience: - prospective_customer - existing_customer short_answer: "Yes. NuQloud offers branded private-server plans for organizations and communities that want their own domain, branding, and private environment." answer_points: - "Branded plans are the dedicated-server path rather than the standard hosted-account path." - "They are suitable when the customer wants their own users, their own environment, and managed service operations." - "Enterprise variations beyond the listed plans should be handled with human verification." tags: - branding - dedicated-server - enterprise - id: how_should_i_buy_or_contact_sales intent: "How do I buy or contact sales?" audience: - prospective_customer - existing_customer short_answer: "Customers can purchase through the NuQloud checkout pages or contact support/sales through the NuQloud support email and ticket path." answer_points: - "Use the public checkout flow for listed plans." - "Use `info@nuqloud.com` or the support/sales ticket flow for questions that need human help." - "If the request involves custom enterprise terms, billing disputes, or negotiated pricing, escalate to human support." tags: - purchase - support - sales - id: how_is_nuqloud_different intent: "How is NuQloud different from typical big-tech cloud stacks?" audience: - prospective_customer - existing_customer short_answer: "NuQloud is positioned as a private, managed cloud that reduces dependence on fragmented storage, document, chat, meeting, and workflow silos." answer_points: - "NuQloud combines multiple common cloud workflows into one private service." - "It adds optional decentralized publishing for selected data." - "It is designed to reduce dependence on separate providers for storage, docs, chat, meetings, and workflow coordination." tags: - differentiation - positioning - replacements triage_patterns: - id: pricing_beyond_listed_values if_customer_says: - "what is the team price" - "give me the enterprise quote" - "how much is a custom deployment" response_strategy: - "provide the exact listed public pricing that is available" - "state clearly which price is not fixed in the current public corpus" - "route the unlisted pricing part to human sales/support" - id: plugin_or_internal_question if_customer_says: - "what plugin is this" - "what is the app id" - "how is this implemented in Nextcloud" response_strategy: - "answer from NuQloud branding first" - "mention compatibility or implementation detail only if it helps the technical answer" - "avoid drifting into CHD or unrelated internal tooling" source_documents: - "DEVELOPMENT/NuQloud-website/src/App.tsx" - "docs/product/pricing-packages-v1.md" - "docs/product/prd-v1.md" - "docs/product/v1-feature-scope.md"