version: 1
last_updated: 2026-04-03
status: nuqloud_service_provider_technical_reference

branding_aliases:
  - public_name: "NuQloud Dashboard"
    technical_note: "Main NuQloud account hub shown in the NuQloud website materials."
    support_rule: "Use this as the default customer-facing name."

  - public_name: "NuQloud Files + Collaboration"
    technical_note: "Covers file sync, sharing, and collaborative workflows inside NuQloud."
    compatibility_note: "Compatible with Nextcloud-style file and sharing workflows."
    support_rule: "Lead with the NuQloud name, not raw implementation terms."

  - public_name: "NuQloud Documents"
    technical_note: "Used for collaborative document editing inside NuQloud."
    support_rule: "Safe shorthand for document collaboration inside NuQloud."

  - public_name: "NuQloud Talk"
    technical_note: "Communications experience for messages, calls, meetings, and group collaboration."
    compatibility_note: "Compatible with Nextcloud Talk."
    support_rule: "Preferred customer-facing name for chat/meeting functionality."

  - public_name: "Q-Mail inside NuQloud"
    technical_note: "Encrypted decentralized mail access available from within the NuQloud experience."
    support_rule: "Keep Q-Mail named directly, but frame it as part of the NuQloud service."

public_purchase_paths:
  managed_account_plans:
    nuqloud-starter: "https://payment.crowetic.com/products/nuqloud/nuqloud-starter/checkout"
    nuqloud-advanced: "https://payment.crowetic.com/products/nuqloud/nuqloud-advanced/checkout"
    nuqloud-pro: "https://payment.crowetic.com/products/nuqloud/nuqloud-pro/checkout"
  team_plan_paths:
    nuqloud-team-starter: "https://payment.crowetic.com/products/nuqloud/nuqloud-starter-team/checkout"
    nuqloud-team-advanced: "https://payment.crowetic.com/products/nuqloud/nuqloud-advanced-team/checkout"
    nuqloud-team-pro: "https://payment.crowetic.com/products/nuqloud/nuqloud-professional-team/checkout"
  branded_private_server_plans:
    nuqloud-branded-starter: "https://payment.crowetic.com/products/nuqloud/nuqloud-branded-starter/checkout"
    nuqloud-branded-pro: "https://payment.crowetic.com/products/nuqloud/nuqloud-branded-pro/checkout"
    nuqloud-branded-enterprise: "https://payment.crowetic.com/products/nuqloud/nuqloud-branded-enterprise-default/checkout"
  support_channels:
    support_email: "mailto:info@nuqloud.com"
    support_ticket: "https://payment.crowetic.com/tickets/create"
    qortal_contact: "qortal://APP/Q-Mail/to/crowetic"

service_truth_points:
  - "All NuQloud account plans include the same core feature set."
  - "The main differences between account plans are on-server storage, decentralized publish space, and included initial publishing credits."
  - "Branded private-server plans are the path for customers who want their own environment, their own users, and their own branding."
  - "Optional decentralized publishing is a major NuQloud differentiator, but should not replace the broader private-cloud value story."

support_boundaries:
  safe_to_answer:
    - "public plan prices listed in the website source"
    - "NuQloud feature summaries"
    - "branding and compatibility wording"
    - "managed account vs branded private-server positioning"
  requires_human_verification:
    - "team plan exact pricing"
    - "custom enterprise quotes"
    - "billing disputes or refunds"
    - "tenant-specific provisioning state"
    - "outages, logs, or infrastructure incidents"

do_not_default_to:
  - "plugin IDs"
  - "repository internals"
  - "CHD admin tooling"
  - "self-hosting implementation details unless the question is explicitly technical"

source_documents:
  - "DEVELOPMENT/NuQloud-website/src/App.tsx"
  - "docs/product/pricing-packages-v1.md"
  - "docs/ai-support/catalog.yaml"