# Troubleshooting and FAQ

## I cannot create an account

Check:

- The invite token is correct.
- The token has not expired.
- You are on the correct NuQloud server.
- Your username meets provider rules.

Ask your provider for a new invite if needed.

## I cannot install the NuQloud PWA

Try:

- Use Chrome, Edge, Brave, or Chromium.
- Sign in first.
- Refresh the Dashboard.
- Look for the browser install icon.
- Use the browser menu.

On iPhone or iPad, use Safari and Add to Home Screen.

## The mobile app says Nextcloud

During the early release, compatible mobile apps may still show Nextcloud branding.

This is expected. Use your NuQloud server address and NuQloud login.

## Files are not syncing

Check:

- Desktop sync app is running.
- You are signed in.
- The sync folder is selected.
- Your computer has internet access.
- The file is not blocked by size, permissions, or filename rules.
- There are no conflict files waiting for review.

## I cannot see my mobile photos

Check:

- Auto-upload is enabled in the mobile Files app.
- The app has photo permissions.
- Uploads are not paused on mobile data.
- The destination folder exists.
- The phone has network access.

## A shared link does not work

Check:

- The link has not expired.
- The link password is correct.
- Sharing is still enabled.
- The file was not moved or deleted.

## A decentralized app request failed

Check:

- You have a linked decentralized account.
- You have a registered name if the app requires one.
- You have enough publishing credits.
- Your account is unlocked if the request requires it.
- You approved the request.

## Decentralized publish failed

Check:

- The file still exists.
- You have enough publishing credits.
- The publish mode is correct.
- The NuQloud node or gateway is reachable.
- Try again after a short wait.

## I published a file but changed it later

The QDN copy does not automatically update unless your workflow does that.

Publish again to update the decentralized copy.

## I deleted a cloud file. Is the QDN copy gone?

Not necessarily.

Cloud deletion and decentralized publishing are separate. If you published a resource to QDN, ask your provider or use the available delete/tombstone workflow for the published resource.

## The debug panel is stuck hidden

Use the debug panel dock/auto-hide button to keep it open again. If it is minimized, use the minimize/expand button to restore it. If it still seems stuck, refresh NuQloud Apps and reopen the app.