231 lines
10 KiB
YAML
231 lines
10 KiB
YAML
version: 2
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last_updated: 2026-04-03
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status: nuqloud_service_provider_launch_corpus
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faq_entries:
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- id: what_is_nuqloud
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intent: "What is NuQloud?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "NuQloud is a managed private-cloud service that combines files, collaboration, communications, and optional decentralized publishing in one branded platform."
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answer_points:
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- "The public launch focus is the NuQloud managed service, not the underlying plugin inventory."
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- "NuQloud brings together private files, collaboration, conversations, meetings, and optional decentralized publishing."
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- "The service is positioned as a private alternative to juggling multiple separate cloud providers."
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tags:
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- overview
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- service
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- positioning
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- id: what_does_nuqloud_include
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intent: "What does NuQloud include?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "NuQloud includes a dashboard, files and collaboration, communications, meetings, and optional decentralized publishing."
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answer_points:
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- "NuQloud Dashboard acts as the main account hub."
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- "NuQloud Files + Collaboration covers file sync, sharing, and collaborative work."
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- "NuQloud Talk covers private messaging, calls, and meetings."
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- "Q-Mail can be accessed inside NuQloud."
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- "Selected files can be published to a decentralized network when needed."
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tags:
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- capabilities
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- modules
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- overview
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- id: what_is_nuqloud_talk
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intent: "What is NuQloud Talk?"
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audience:
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- prospective_customer
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- existing_customer
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- technical_customer
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short_answer: "NuQloud Talk is the communications experience inside NuQloud for private messaging, calls, meetings, and team collaboration."
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answer_points:
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- "Customer-facing wording should use 'NuQloud Talk'."
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- "If compatibility matters, it is acceptable to say it is compatible with Nextcloud Talk."
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- "It is part of the broader NuQloud service experience rather than something customers need to think about as a separate plugin."
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tags:
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- communications
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- meetings
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- compatibility
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- id: what_are_the_managed_account_plan_prices
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intent: "What are the NuQloud account plan prices?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "NuQloud Starter is $12/month, NuQloud Advanced is $21/month, and NuQloud Professional is $36/month."
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answer_points:
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- "Starter includes 10 GB on-server storage, 10 GB decentralized publish space, and 500 initial publishing credits."
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- "Advanced includes 25 GB on-server storage, 25 GB decentralized publish space, and 2,000 initial publishing credits."
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- "Professional includes 100 GB on-server storage, 100 GB decentralized publish space, and 5,000 initial publishing credits."
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- "All NuQloud account packages include the same core feature set; the main differences are storage and included publishing credits."
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tags:
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- pricing
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- plans
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- managed-accounts
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- id: are_team_versions_available
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intent: "Are team versions available?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "Yes. Team versions are available for Starter, Advanced, and Professional for up to 5 users."
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answer_points:
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- "The current source docs confirm the team versions exist."
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- "Exact team pricing should be verified from the live checkout/catalog or by human support."
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- "Use this answer when availability matters, but do not invent team prices."
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tags:
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- team-plans
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- pricing
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- availability
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- id: what_are_the_branded_private_server_prices
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intent: "What are the branded private server prices?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "NuQloud Branded Starter is $175/month, Branded Pro is $350/month, and Branded Enterprise starts at $1,500/month."
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answer_points:
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- "Branded Starter also has a $500 one-time setup fee and includes 150 GB storage, 150 GB decentralized publish space, and 10,000 initial publishing credits."
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- "Branded Pro has a $1,000 one-time setup fee and includes 500 GB storage, 500 GB decentralized publish space, and 25,000 initial publishing credits."
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- "Branded Enterprise starts at $1,500/month with a $3,500 one-time setup fee and includes 1 TB per instance plus 100,000 initial publishing credits per instance."
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- "Enterprise sizing beyond the documented base level should be treated as human-verified."
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tags:
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- pricing
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- branded
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- dedicated-server
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- id: what_are_publishing_credits
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intent: "What are publishing credits?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "Publishing credits are the customer-facing unit used for successful decentralized write operations in NuQloud."
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answer_points:
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- "Credits are consumed when a write is successfully committed."
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- "If a write fails, reserved credits are refunded."
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- "Support should say 'publishing credits' instead of more crypto-native wording in standard NuQloud answers."
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tags:
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- credits
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- pricing
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- publishing
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- id: do_i_need_to_know_qortal
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intent: "Do I need to understand Qortal to use NuQloud?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "No. NuQloud is meant to be usable as a managed service without needing protocol-level knowledge."
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answer_points:
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- "NuQloud support should default to customer-friendly service language."
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- "Qortal can be mentioned as the underlying technology when relevant, especially around decentralized publishing."
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- "Use 'Powered by Qortal' language rather than leading with protocol internals."
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tags:
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- onboarding
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- powered-by-qortal
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- terminology
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- id: what_is_qmail_inside_nuqloud
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intent: "What is Q-Mail inside NuQloud?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "Q-Mail inside NuQloud gives users access to encrypted decentralized mail directly from the NuQloud environment."
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answer_points:
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- "It is presented as part of the NuQloud experience, not as a separate unrelated service."
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- "It is appropriate when explaining how NuQloud extends beyond standard centralized cloud communication tools."
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tags:
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- qmail
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- communications
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- decentralized
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- id: what_happens_after_i_buy
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intent: "What happens after I buy a NuQloud plan?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "After purchase, the next steps depend on whether you bought a managed NuQloud account or a branded private server."
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answer_points:
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- "Managed accounts are for quick onboarding into an existing NuQloud environment."
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- "Branded private servers involve domain, branding, and private-instance setup details."
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- "If the question is about tenant-specific activation timing or provisioning status, human verification is required."
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tags:
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- onboarding
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- purchase
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- provisioning
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- id: can_i_get_my_own_branding
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intent: "Can I get my own branding and private instance?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "Yes. NuQloud offers branded private-server plans for organizations and communities that want their own domain, branding, and private environment."
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answer_points:
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- "Branded plans are the dedicated-server path rather than the standard hosted-account path."
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- "They are suitable when the customer wants their own users, their own environment, and managed service operations."
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- "Enterprise variations beyond the listed plans should be handled with human verification."
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tags:
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- branding
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- dedicated-server
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- enterprise
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- id: how_should_i_buy_or_contact_sales
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intent: "How do I buy or contact sales?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "Customers can purchase through the NuQloud checkout pages or contact support/sales through the NuQloud support email and ticket path."
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answer_points:
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- "Use the public checkout flow for listed plans."
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- "Use `info@nuqloud.com` or the support/sales ticket flow for questions that need human help."
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- "If the request involves custom enterprise terms, billing disputes, or negotiated pricing, escalate to human support."
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tags:
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- purchase
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- support
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- sales
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- id: how_is_nuqloud_different
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intent: "How is NuQloud different from typical big-tech cloud stacks?"
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audience:
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- prospective_customer
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- existing_customer
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short_answer: "NuQloud is positioned as a private, managed cloud that reduces dependence on fragmented storage, document, chat, meeting, and workflow silos."
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answer_points:
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- "NuQloud combines multiple common cloud workflows into one private service."
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- "It adds optional decentralized publishing for selected data."
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- "It is designed to reduce dependence on separate providers for storage, docs, chat, meetings, and workflow coordination."
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tags:
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- differentiation
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- positioning
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- replacements
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triage_patterns:
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- id: pricing_beyond_listed_values
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if_customer_says:
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- "what is the team price"
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- "give me the enterprise quote"
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- "how much is a custom deployment"
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response_strategy:
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- "provide the exact listed public pricing that is available"
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- "state clearly which price is not fixed in the current public corpus"
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- "route the unlisted pricing part to human sales/support"
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- id: plugin_or_internal_question
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if_customer_says:
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- "what plugin is this"
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- "what is the app id"
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- "how is this implemented in Nextcloud"
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response_strategy:
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- "answer from NuQloud branding first"
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- "mention compatibility or implementation detail only if it helps the technical answer"
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- "avoid drifting into CHD or unrelated internal tooling"
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source_documents:
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- "DEVELOPMENT/NuQloud-website/src/App.tsx"
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- "docs/product/pricing-packages-v1.md"
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- "docs/product/prd-v1.md"
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- "docs/product/v1-feature-scope.md"
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