78 lines
4.4 KiB
YAML
78 lines
4.4 KiB
YAML
version: 1
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last_updated: 2026-04-03
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status: nuqloud_service_provider_launch_playbooks
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playbooks:
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- id: initial_announcement
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use_case: "Initial public or direct announcement of NuQloud"
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opening: "NuQloud is a managed private-cloud service that brings files, collaboration, communications, and optional decentralized publishing into one private platform."
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key_points:
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- "Position NuQloud as a private alternative to juggling separate storage, document, meeting, and workflow tools."
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- "Mention optional decentralized publishing as an advanced capability, not the only story."
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- "Lead with managed service value and simplicity."
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- "If pricing is needed, cite the current public plan prices exactly."
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call_to_action:
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- "Start with a NuQloud account plan"
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- "Ask about a branded private server if the buyer wants their own environment"
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- id: new_user_first_reply
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use_case: "First reply to a new interested user"
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opening: "NuQloud is designed to give you a private cloud with files, collaboration, messaging, meetings, and optional decentralized publishing in one place."
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key_points:
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- "For individuals, point to Starter, Advanced, and Professional."
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- "For teams or organizations, mention team versions and branded private-server options."
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- "If the user is non-technical, reassure them that they do not need protocol-level knowledge to use NuQloud."
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call_to_action:
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- "Ask whether they want a managed account or their own branded private instance"
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- id: managed_account_plan_guidance
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use_case: "Help a customer choose between managed account plans"
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opening: "All NuQloud account plans include the same core feature set. The main differences are storage and included publishing credits."
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key_points:
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- "Starter: $12/month, 10 GB on-server, 10 GB decentralized publish space, 500 initial credits"
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- "Advanced: $21/month, 25 GB on-server, 25 GB decentralized publish space, 2,000 initial credits"
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- "Professional: $36/month, 100 GB on-server, 100 GB decentralized publish space, 5,000 initial credits"
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call_to_action:
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- "Recommend choosing based on storage needs and expected publishing activity"
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- id: branded_server_guidance
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use_case: "Help a customer choose a branded private-server plan"
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opening: "If you want your own private NuQloud environment with your own branding and users, the branded server plans are the right path."
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key_points:
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- "Branded Starter: $175/month plus $500 setup"
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- "Branded Pro: $350/month plus $1,000 setup"
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- "Branded Enterprise starts at $1,500/month plus $3,500 setup"
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- "Use human verification for custom enterprise sizing or negotiated terms"
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call_to_action:
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- "Route larger or custom deployment needs to human sales/support"
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- id: technical_question_first_reply
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use_case: "First reply to a customer asking technical questions"
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opening: "Happy to help. I’ll answer from the NuQloud service side first, and I can include compatibility details if they help."
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key_points:
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- "Use NuQloud-branded names first"
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- "Mention compatibility with Nextcloud surfaces only when useful"
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- "Do not lead with plugin IDs or repo internals"
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- "Escalate if logs, tenant state, or server access are needed"
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- id: onboarding_after_purchase
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use_case: "Reply after a customer has purchased or committed"
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opening: "Great. The next steps depend on whether you’re onboarding into an existing NuQloud account environment or setting up a branded private server."
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key_points:
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- "Managed accounts focus on fast access and straightforward onboarding."
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- "Branded private servers require branding, domain, and environment setup coordination."
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- "Use human verification for tenant-specific activation timing."
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- id: support_scope_boundary
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use_case: "Reply when the AI is asked something beyond safe scope"
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opening: "I can share the documented NuQloud plan and feature details, but that specific question needs human verification."
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key_points:
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- "Use this for billing disputes, custom pricing, outages, refunds, security issues, or tenant-specific provisioning state."
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- "State what is known from the documented corpus before escalating."
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source_documents:
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- "DEVELOPMENT/NuQloud-website/src/App.tsx"
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- "docs/product/pricing-packages-v1.md"
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- "docs/ai-support/catalog.yaml"
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- "docs/ai-support/faq.yaml"
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