75 lines
3.7 KiB
YAML
75 lines
3.7 KiB
YAML
version: 1
|
|
last_updated: 2026-04-03
|
|
status: nuqloud_service_provider_technical_reference
|
|
|
|
branding_aliases:
|
|
- public_name: "NuQloud Dashboard"
|
|
technical_note: "Main NuQloud account hub shown in the NuQloud website materials."
|
|
support_rule: "Use this as the default customer-facing name."
|
|
|
|
- public_name: "NuQloud Files + Collaboration"
|
|
technical_note: "Covers file sync, sharing, and collaborative workflows inside NuQloud."
|
|
compatibility_note: "Compatible with Nextcloud-style file and sharing workflows."
|
|
support_rule: "Lead with the NuQloud name, not raw implementation terms."
|
|
|
|
- public_name: "NuQloud Documents"
|
|
technical_note: "Used for collaborative document editing inside NuQloud."
|
|
support_rule: "Safe shorthand for document collaboration inside NuQloud."
|
|
|
|
- public_name: "NuQloud Talk"
|
|
technical_note: "Communications experience for messages, calls, meetings, and group collaboration."
|
|
compatibility_note: "Compatible with Nextcloud Talk."
|
|
support_rule: "Preferred customer-facing name for chat/meeting functionality."
|
|
|
|
- public_name: "Q-Mail inside NuQloud"
|
|
technical_note: "Encrypted decentralized mail access available from within the NuQloud experience."
|
|
support_rule: "Keep Q-Mail named directly, but frame it as part of the NuQloud service."
|
|
|
|
public_purchase_paths:
|
|
managed_account_plans:
|
|
nuqloud-starter: "https://payment.crowetic.com/products/nuqloud/nuqloud-starter/checkout"
|
|
nuqloud-advanced: "https://payment.crowetic.com/products/nuqloud/nuqloud-advanced/checkout"
|
|
nuqloud-pro: "https://payment.crowetic.com/products/nuqloud/nuqloud-pro/checkout"
|
|
team_plan_paths:
|
|
nuqloud-team-starter: "https://payment.crowetic.com/products/nuqloud/nuqloud-starter-team/checkout"
|
|
nuqloud-team-advanced: "https://payment.crowetic.com/products/nuqloud/nuqloud-advanced-team/checkout"
|
|
nuqloud-team-pro: "https://payment.crowetic.com/products/nuqloud/nuqloud-professional-team/checkout"
|
|
branded_private_server_plans:
|
|
nuqloud-branded-starter: "https://payment.crowetic.com/products/nuqloud/nuqloud-branded-starter/checkout"
|
|
nuqloud-branded-pro: "https://payment.crowetic.com/products/nuqloud/nuqloud-branded-pro/checkout"
|
|
nuqloud-branded-enterprise: "https://payment.crowetic.com/products/nuqloud/nuqloud-branded-enterprise-default/checkout"
|
|
support_channels:
|
|
support_email: "mailto:info@nuqloud.com"
|
|
support_ticket: "https://payment.crowetic.com/tickets/create"
|
|
qortal_contact: "qortal://APP/Q-Mail/to/crowetic"
|
|
|
|
service_truth_points:
|
|
- "All NuQloud account plans include the same core feature set."
|
|
- "The main differences between account plans are on-server storage, decentralized publish space, and included initial publishing credits."
|
|
- "Branded private-server plans are the path for customers who want their own environment, their own users, and their own branding."
|
|
- "Optional decentralized publishing is a major NuQloud differentiator, but should not replace the broader private-cloud value story."
|
|
|
|
support_boundaries:
|
|
safe_to_answer:
|
|
- "public plan prices listed in the website source"
|
|
- "NuQloud feature summaries"
|
|
- "branding and compatibility wording"
|
|
- "managed account vs branded private-server positioning"
|
|
requires_human_verification:
|
|
- "team plan exact pricing"
|
|
- "custom enterprise quotes"
|
|
- "billing disputes or refunds"
|
|
- "tenant-specific provisioning state"
|
|
- "outages, logs, or infrastructure incidents"
|
|
|
|
do_not_default_to:
|
|
- "plugin IDs"
|
|
- "repository internals"
|
|
- "CHD admin tooling"
|
|
- "self-hosting implementation details unless the question is explicitly technical"
|
|
|
|
source_documents:
|
|
- "DEVELOPMENT/NuQloud-website/src/App.tsx"
|
|
- "docs/product/pricing-packages-v1.md"
|
|
- "docs/ai-support/catalog.yaml"
|