2.4 KiB
Troubleshooting and FAQ
I cannot create an account
Check:
- The invite token is correct.
- The token has not expired.
- You are on the correct NuQloud server.
- Your username meets provider rules.
Ask your provider for a new invite if needed.
I cannot install the NuQloud PWA
Try:
- Use Chrome, Edge, Brave, or Chromium.
- Sign in first.
- Refresh the Dashboard.
- Look for the browser install icon.
- Use the browser menu.
On iPhone or iPad, use Safari and Add to Home Screen.
The mobile app says Nextcloud
During the early release, compatible mobile apps may still show Nextcloud branding.
This is expected. Use your NuQloud server address and NuQloud login.
Files are not syncing
Check:
- Desktop sync app is running.
- You are signed in.
- The sync folder is selected.
- Your computer has internet access.
- The file is not blocked by size, permissions, or filename rules.
- There are no conflict files waiting for review.
I cannot see my mobile photos
Check:
- Auto-upload is enabled in the mobile Files app.
- The app has photo permissions.
- Uploads are not paused on mobile data.
- The destination folder exists.
- The phone has network access.
A shared link does not work
Check:
- The link has not expired.
- The link password is correct.
- Sharing is still enabled.
- The file was not moved or deleted.
A decentralized app request failed
Check:
- You have a linked decentralized account.
- You have a registered name if the app requires one.
- You have enough publishing credits.
- Your account is unlocked if the request requires it.
- You approved the request.
Decentralized publish failed
Check:
- The file still exists.
- You have enough publishing credits.
- The publish mode is correct.
- The NuQloud node or gateway is reachable.
- Try again after a short wait.
I published a file but changed it later
The QDN copy does not automatically update unless your workflow does that.
Publish again to update the decentralized copy.
I deleted a cloud file. Is the QDN copy gone?
Not necessarily.
Cloud deletion and decentralized publishing are separate. If you published a resource to QDN, ask your provider or use the available delete/tombstone workflow for the published resource.
The debug panel is stuck hidden
Use the debug panel dock/auto-hide button to keep it open again. If it is minimized, use the minimize/expand button to restore it. If it still seems stuck, refresh NuQloud Apps and reopen the app.