97 lines
2.4 KiB
Markdown
97 lines
2.4 KiB
Markdown
# Troubleshooting and FAQ
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## I cannot create an account
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Check:
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- The invite token is correct.
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- The token has not expired.
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- You are on the correct NuQloud server.
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- Your username meets provider rules.
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Ask your provider for a new invite if needed.
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## I cannot install the NuQloud PWA
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Try:
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- Use Chrome, Edge, Brave, or Chromium.
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- Sign in first.
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- Refresh the Dashboard.
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- Look for the browser install icon.
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- Use the browser menu.
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On iPhone or iPad, use Safari and Add to Home Screen.
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## The mobile app says Nextcloud
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During the early release, compatible mobile apps may still show Nextcloud branding.
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This is expected. Use your NuQloud server address and NuQloud login.
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## Files are not syncing
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Check:
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- Desktop sync app is running.
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- You are signed in.
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- The sync folder is selected.
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- Your computer has internet access.
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- The file is not blocked by size, permissions, or filename rules.
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- There are no conflict files waiting for review.
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## I cannot see my mobile photos
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Check:
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- Auto-upload is enabled in the mobile Files app.
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- The app has photo permissions.
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- Uploads are not paused on mobile data.
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- The destination folder exists.
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- The phone has network access.
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## A shared link does not work
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Check:
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- The link has not expired.
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- The link password is correct.
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- Sharing is still enabled.
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- The file was not moved or deleted.
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## A decentralized app request failed
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Check:
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- You have a linked decentralized account.
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- You have a registered name if the app requires one.
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- You have enough publishing credits.
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- Your account is unlocked if the request requires it.
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- You approved the request.
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## Decentralized publish failed
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Check:
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- The file still exists.
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- You have enough publishing credits.
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- The publish mode is correct.
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- The NuQloud node or gateway is reachable.
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- Try again after a short wait.
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## I published a file but changed it later
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The QDN copy does not automatically update unless your workflow does that.
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Publish again to update the decentralized copy.
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## I deleted a cloud file. Is the QDN copy gone?
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Not necessarily.
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Cloud deletion and decentralized publishing are separate. If you published a resource to QDN, ask your provider or use the available delete/tombstone workflow for the published resource.
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## The debug panel is stuck hidden
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Use the debug panel dock/auto-hide button to keep it open again. If it is minimized, use the minimize/expand button to restore it. If it still seems stuck, refresh NuQloud Apps and reopen the app.
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